Please note that you'll need to be within a 10 meter range or less to establish a connection. First open the app and refresh it (swipe down to do so). If that doesn't work try closing the unu app and reopen it again. Please also check if your Bluetooth connection is working correctly. To play it safe, turn your Bluetooth on/off and check if it works with another device. If the connection is still failing check if your scooter is still working, by turning it on with your keycard. If the scooter is in „hibernation mode“ you’d first need to „wake it up“. If the scooter isn't reacting please contact customer support. If the scooter works just fine, but you still have an issue with the Bluetooth connection, the Bluetooth bond might have been disconnected or has another issue. To reset do a soft reboot while the scooter is turned on in „park mode“, this reboots the system and removes Bluetooth bonds on the scooter. To pair your devices again, please go to system settings on your phone and tap „forget/remove“ the unu Scooter as a Bluetooth device. Start the connection process again within the app by swiping the "on/off" toggle.

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