We're very sorry to hear your scooter doesn't drive any more.
In most of the cases, your scooter is just asleep, please follow these instructions about waking up your scooter:
If those attempts are unsuccessful, please contact us via our support form here and a member of our team will get back to you as soon as possible.
Please note that a pickup and delivery service are not part of our guarantee, nor do we offer replacement vehicles. We can help you set up a pickup appointment, please reach out to us for this.