1. Help-Center
  2. Insolvency Process

Insolvency UNU Customer FAQs

On 23 November 2023, UNU filed for insolvency at the local court of Berlin Charlottenburg. The local court appointed Dr. Gordon Geiser by GT Restructuring as provisional insolvency administrator.

1. Will UNU continue its activities? 

Yes, the aim is to continue business operations without restriction despite the proceedings and to use this to find a strong partner who will work with us to develop a stable future for UNU.

If you are interested in a takeover of UNU and have not yet contacted the insolvency administrator, you can contact the insolvency administrator's office at the following e-mail address: info@gtrestructuring.com

2. Can I still buy a scooter?

Yes, you can. All orders now placed in the shop will be delivered as usual. However, at this moment, we cannot offer a warranty on new orders. For more details, please read our warranty statement.

Also we need to inform you that, as part of our current restructuring, we are placing a portion of the purchase price in an escrow account to secure potential long-term warranty claims. However, we would like to point out that there is a residual risk that any warranty claim may not be paid in full.

3. Will the unu Pro and App still work? 

Yes, at this moment the App and the scooter software are still supported.

4. Can I still get parts for my scooter?

Yes, you can. You can order parts by sending us an email or via the spare part shop. Please note that the part(s) needs to be paid first before we can send it to you. At this moment, we cannot offer orders under warranty. For more details please read our warranty statement.

However, we would like to point out that there is a residual risk that any warranty claim may not be paid in full.

5. Will I receive my open scooter order?

If you have placed an order and the scooter has not been delivered yet, please reach out to us via support@unumotors.com. Despite the circumstances, we will do our utmost best to find a solution, and we will get back to you shortly. 

6. Will I receive the parts I ordered?

If you have placed an order and the part(s) has not been delivered yet, please reach out to us via support@unumotors.com Despite the circumstances we do our utmost best to find a solution and we will get back to you shortly.

7. My scooter is at the garage, will it still get repaired?

Your scooter can still get repaired. However we had to change our warranty conditions. You can read more about it in our warranty statement.

8. What does this mean for my warranty?

At the moment, we cannot provide a warranty; please check out the warranty statement.

9. I am a Subscription customer and lost trust in your product. I want to cancel my subscription bc of your Insolvency. Can I do that?

No, your subscription cannot be canceled. 

10. I cannot reach you via phone or chat

Our phone and chat are closed at the moment. If you want to contact us, please do so via email: support@unumotors.com or via our submission form in the Helpcenter on our website.

11. Are you bankrupt? What does this mean for my refund

At the moment, we cannot provide you with a refund, please check out refund statement.

12. Where can I claim my open request, orders?

If you have an open claim for an open order or a refund, please fill out this form so that we can review it. Please keep detailed records of your transaction and all relevant documents to support your claim.

However, we would like to point out that the success of a refund is uncertain and depends on the outcome of the ongoing insolvency proceedings.

13. You can read more about the insolvency at this link


https://unumotors.com/en-de/unu-insolvency/