We recently discontinued Battery Subscription, as it turned out to be confusing for many of our valued unu drivers and website visitors. We are actively looking into other ways to finance your unu Scooter and battery and will keep you informed about new offers, for example with our newsletter.
Important note: if you currently have a Battery Subscription with unu, nothing will change. We will continue to offer the service that you signed up for.
Conditions for Battery Subscription
Is the scooter mine, or is the scooter itself tied to the battery subscription?
Like a phone contract, the scooter is yours. The battery subscription gives you additional peace of mind – no more worrying about your battery.
What are the warranty conditions for the battery subscription?
Regardless of the subscription you choose, we guarantee a certain level of battery performance. Unu guarantees a battery capacity of 75 percent for the duration of the subscription. If the capacity falls below the guaranteed limit during this time, unu replaces the battery free of charge.
The following applies to both models in the event of a defect: If the battery stops working, unu will replace it.
How can unu monitor the battery status?
The state of your batteries is sent to our cloud platform regularly. We are developing a simple AI that will allow us to continuously monitor the health of batteries. If we detect that your battery is deteriorating or falling below the 75% threshold, we will contact you for a replacement.
What is the price of the battery?
Flexible Monthly Subscription
Conditions 36-Month Subscription
If you are selling your unu Scooter, you can cancel your subscription at any time within the 36 months contract.
After 36 months, you continue paying €25/month for one battery (and €50/month for two), but your subscription can be cancelled monthly.
Conditions Flexible Monthly Subscription
You can cancel your subscription with a 1-month cancellation period.
After you have paid for the shipping, you will start the contract by paying a one-time fee of €50.
Rental Period and Order FAQs
When does the rental period start?
The rental period begins on the day of delivery of the unu Scooter or battery unless the battery is delivered together with the unu Scooter. In the beginning, you get a free 30-day subscription to cover the time between your order and delivery. After that, the delivery will be confirmed via a notification from the delivery company.
How does the monthly payment work?
We will deduct the monthly fee from your account in the first week of the month. If you receive your unu Scooter and battery in the middle of a month, the first payment will be deducted the following month. This charge will be higher than the normal monthly fee because it includes the days of the previous month and the pre-payment for the coming month.
Can I pause my subscription? If so, what exactly happens to my vehicle?
No, pausing the subscription is not possible at this time.
How can I cancel my order?
If you wish to cancel your order, we will get in touch with you as soon as possible. Generally, cancellation is only possible if there is an important reason. Please send us an email at [email protected].
I want to cancel or change my subscription. What are the fees?
Please write an email to [email protected]ors.com. Please note: Subscriptions other than the Flexible subscription cannot be cancelled unless you sell your scooter. In that case, please provide us with the email address of the new scooter owner so that we can send them a subscription offer. We will cancel your subscription as soon as the new owner has completed the subscription process.
I have a question about my order
We are happy to answer your question. Just send us an email to [email protected]. You can also chat with us by clicking on the blue icon at the bottom right of our website.
Adjusting your contract
I have an unu Scooter and would like to order an additional battery
If you would like to purchase an additional battery, feel free to e-mail us at [email protected].
unu guarantees an easy battery return if it is not working properly. How long does it take to replace the batteries?
At the moment, we cannot guarantee a fixed time frame. We will contact you if the battery drops below 75%. If other problems occur during the subscription, please reach out to [email protected] and use “Battery Subscription - Battery Replacement” as the email’s subject.
I want to sell my scooter in the future. What will happen to my battery subscription?
If you have ownership of the unu Scooter during the term of the rental period and want to sell, rent, or give it away, you will continue to be liable for all contractual and post-contractual claims arising from the rental agreement until we have concluded a new valid (follow-on) agreement for the battery with the new legal successor/owner of the unu scooter. This means that the new owner can also choose the type of subscription they would like to have.
As you choose the subscription model and therefore rent the battery, we are fully responsible for the battery and guaranteeing its functionality. People who purchased the unu Scooter and a battery as a bundle together will have a warranty of 2 years with the battery.
What happens if my battery is stolen?
As long as you have an active subscription, you are responsible for your battery. In case of a loss, you are responsible to cover the costs of the item lost and the cost of delivery for your replacement battery.
What happens when the battery capacity falls below 75%?
The connection to the unu Cloud allows us to monitor the battery status of your unu regularly. If we notice that the battery is deteriorating rapidly or falling below the 75% performance threshold, we will contact you for a replacement.
How can I return the battery when the battery capacity falls below 75%?
You will be notified about how to proceed with your replacement. We collaborate with a third-party partner to pick up the battery. Alternatively, you can bring the battery to your city’s closest drop-off point. We will give you more details during the process.
What if I want to switch from one battery to two batteries?
If you want to switch from one battery to two batteries, you can write to [email protected], and we will be happy to assist you.