In most cases, the lack of production quality led to a substantial loss of battery reach. unu is aware of few cases in which batteries caught fire as a result the root cause described above. These cases are still being investigated more closely and we offer full support for affected customers. Most importantly, we are very relieved that nobody was injured in any of the incidents and that the safety measures we put in place will prevent further incidents from happening.

If you have been contacted in connection with the recall, please cooperate fully with us or our recall partner so that we can fully eliminate any risk in a timely manner.

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