Some issues with the unu Scooter are best solved by resetting the system with a reboot.

The reboot sequence works like this:

  1. Put your kickstand down.

  2. Open a timer on your phone but don’t start it just yet.

  3. Press and hold the LEFT brake lever.

  4. Start the timer and press and hold the RIGHT brake lever and keep both pressed for 10 seconds.

  5. When the timer shows 10 seconds release the RIGHT brake lever for 1 second and then press and hold it down again.

  6. When the timer shows 20 seconds release the RIGHT brake lever for 1 second and then press and hold it down again.

  7. When the timer shows 30 seconds release the RIGHT brake lever for 1 second and then press and hold it down again.

  8. When the timer shows 40 seconds release BOTH brake levers fully.

  9. The LED on your display should turn green.

  10. When the LED turns off you can tap your keycard and get started.

If that didn’t work:

The fastest way to find a solution is by using our support form, which helps solve most cases, most of the time.

Or you can give us a call on +49 (0) 30 220121299
(Mon-Thu: 10:00-13:00 Fri: 10:00-12:30)

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