If you ever find yourself in a situation where your scooter breaks down, we have written down here the first steps for you to take to manage the situation and send us the most important information directly.

If your scooter needs to be picked up, please check our garage map to find your nearest service partner. Please note that unu can only cover the transport if your scooter is still under warranty and the issue was not caused by yourself or the driver of your unu.

The fastest way to find a solution is by using our support form, which helps solve most cases, most of the time.

Or you can give us a call on +49 (0) 30 220121299
(Mon-Fr: 09:00-17:00).