1. Help-Center
  2. Logistics and delivery

Who is delivering my scooter and what do I need to prepare for on the day of delivery?

Your scooter will be delivered with our partner Rhenus.

The scooter arrives almost fully assembled, you only have to mount the mirrors with a tool that is provided with your scooter. To mount the mirrors properly download the manual and follow the step-by-step guide in the Getting Started section.

The battery of your unu Scooter will be 50% charged.

Make sure you also check that your scooter's Certificate of Conformity documents are in the underseat storage compartment.

Please inspect your scooter after unpacking it for transport damages, and immediately report them to our customer team or via phone +49 30 220121299.